Eileen Jiang

Hi! My name's Eileen, and I'm currently a backend software engineer at Square in San Francisco. I work on the Customers Directory team, which allows merchants to track and manage their customers. I received my B.S. in Computer Science at Carnegie Mellon University in May '17.

One of my recent projects involves allowing merchants to restore customers that they've accidentally deleted. Previously, Directory did not have an "Undo Delete" feature, and it was common for merchants to accidentally delete large portions of or their entire Directory. I designed and implemented a feature that allowed merchants to recover these accidentally deleted customers. This required ensuring that not just the customer profile, but any of the customer associations, were also restored. Customer associations included payments that the customer had made in the past, marketing emails or feedback the customer had received, notes that the merchant had made under that customer, and more. This added a useful and necessary feature to Directory, as the inability to restore customers they had deleted was a big pain point for merchants.

Another one of my recent projects involves developing an algorithm to automatically identify and merge together duplicate customer profiles in Directory. This involves finding linkages via email and phone between customer profiles and merging the ones with a high degree of confidence into a common profile. Merchants are able to better identify who their buyers are and consolidate all the information for their customers, which is especially helpful for merchants whose customer count ranges in the tens or hundreds of thousands.

In my free time, I like to workout in the gym, read while sipping some hot chocolate, and explore one of SF's many parks or restaurants.

Feel free to get in touch with me! You can contact me at eileenj@squareup.com.